![]() ![]() The days of integrators providing remote controls simply for the TV have migrated to full home automation control of lights, shades, security, HVAC and audio/video in a single form factor. Remote controls continue to evolve at a rapid pace. Meet the Next Generation of Home Automation Remotes ![]() ![]() Customers who recently purchased Harmony remotes will not be able to receive a refund. The continued support plan means the company will continue to make updates to the Harmony desktop software and Harmony apps for Android/iOS. The Logitech support team will continue to be available, and it will continue to offer resources such as FAQs on. The company says it plans to continue to support users of Harmony remotes in perpetuity as long as the devices are still being used. The company also points out that the decision does not affect a customer’s ability to interface with the Harmony universal remotes via their Amazon Alexa or Google Assistant voice controls. Logitech also plans to continue to offer service and support for Harmony remotes. The discontinuation does not affect the operation or the warranty on any Harmony remotes being used by integrators’ clients already in the field. Logitech plans to continue maintaining the Harmony database and software. Customer and warranty support will continue to be offered.” We also plan to continue to update the platform and add devices to our Harmony database. We plan to support our Harmony community and new Harmony customers, which includes access to our software and apps to set up and manage your remotes. “We expect no impact to our customers by this announcement. “While Harmony remotes are and continue to be available through various retailers, moving forward Logitech will no longer manufacture Harmony remotes,” says William Wong, customer experience manager at Logitech. ![]()
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